Shipping Policy – Sino Pak NOVA
Welcome to Sino Pak NOVA — Connecting Nations & Bridging China and Pakistan’s Products with the World. At Sino Pak NOVA, we are committed to delivering products efficiently, securely, and professionally to our customers worldwide.
1. Order Processing
- All orders are processed within 1–5 business days after payment confirmation.
- Bulk, pool buying, wholesale, and customized orders may require additional processing time.
- Orders are not shipped or delivered on Sundays or public holidays.
2. Shipping Coverage
- Across Pakistan
- China to Pakistan
- Pakistan to international markets
- International sourcing and future buying models
3. Estimated Delivery Time
- Karachi & Major Cities: 2–5 business days
- Remote Areas: 5–10 business days
- International Orders: 7–25 business days depending on destination and customs clearance
4. Wholesale & Pool Buying Orders
- Consolidated shipping schedules
- Group shipment timelines
- Special freight handling procedures
- Customers will be informed regarding estimated timelines before dispatch.
5. Shipping Charges
- Product weight
- Product dimensions
- Delivery location
- Air, sea, or cargo shipment mode
- Some promotional products may include free shipping.
6. Customs & Duties
International customers may be required to pay customs duties, import taxes, and regulatory charges. These charges are the responsibility of the buyer according to their country laws.
7. Order Tracking
- Tracking ID
- Courier details
- Shipment status updates
Updates will be shared via email, WhatsApp, or SMS where applicable.
8. Delayed Shipments
- Customs clearance
- Weather conditions
- International logistics disruptions
- High seasonal demand
Sino Pak NOVA will make every effort to keep customers informed.
9. Damaged Packages
- Take photos immediately
- Contact support within 48 hours
- Provide order details and evidence
10. Contact Support
For shipping assistance:
- Email: info@sinopaknova.com
- Website: www.sinopaknova.com